Data Protection And Privacy Policy

1. Owner and entity in charge of the Website.
2. Personal data protection.
3. Terms and conditions of the Website.
4. Safety of the information received.
5. Limitation of the liability.
6. Use of Cookies.
7. Changes to the privacy policy

For the purposes of the provisions of Organic Law 15/1999 of 13 December on personal data Protection, and in Law 34/2002 of 11 July of Services of the Information Society and Electronic Commerce (LSSI)  and other applicable rules, by means of the present privacy policy, Residencias de Estudiantes, S.A. (hereinafter,  RESA) hereby informs the users of this Website of its Policy for the Protection of personal data gathered from Users of this Website who are interested in formalising an accommodation booking. And so that these users may freely and voluntarily decide if they went to provide RESA with the Personal Data that may be asked to give for the use of the Website, and for the formalisation of the accommodation booking by means of a form and for its contracting.

1 . OWNER AND ENTITY IN CHARGE OF THE WEBSITE.

Residencias de estudiantes, S.A. (RESA)
Calle Roger de Llúria, número 118 1ª planta.
08037 Barcelona
Telephone: 93.238.48.00 - Fax: 93.218.32.50
Electronic mail: resa@resa.es.

2. PERSONAL DATA PROTECTION.

Any personal datum given us by the User as a consequence of the access to specific services of the present Website will be automatically incorporated onto an automated personal data file owned by each one of the entities by the name of SIRESA, and this will be treated in accordance with our Privacy Policy, as set forth in the present Website. RESA recommends the User to attentively read this Policy before giving his/ her personal data to RESA.

Each file is registered before the competent authorities, being inscribed inn the General Register of the Spanish Data Protection Agency. These entities will deal with the data confidentially and exclusively for the purpose of managing the relationship with the clients and promoting the activities carried out by each entity as well as offer the services requested by the Customer in the place booking form, upon consent expressed by the acceptance of these conditions of there forms.

In accordance with the legislation in force, these files are inscribed in the General Data Protection Register.

RESA hereby informs that the safety levels required by the Norms of Safety Measures approved by Royal Decree 1720/2007, of 21 December, in spite of which technical safety within the Internet medium is not impregnable and there still may be filtrations caused by premeditated actions on the part of third parties.

If the User wants to book accommodation at any of the residence halls or any other types of accommodation managed by RESA through the order of a SIRESA, he/she will have to  fill in the booking form corresponding to the residence hall desired; with indication of, among other data, his/her name and surname, address, telephone number, electronic mail and other information considered to be necessary. This information for the booking will be used RESA for processing the booking and contacting the User so as to verify his/her data via mail and send an electronic confirmation of the booking application, as well as for managing the commercial and contractual relationship with the User. .

In this respect, the User will be compelled to guarantee that the personal Data provided are accurate and accept the obligation of conveying any modification to these data. In the event of the data being inaccurate, incomplete or no longer necessary for their purpose, RESA pledges to cancel, delete and/or block them, in accordance with the legislation of data protection.

We hereby remind you that the User will be entitled to revoke the consent given at any moment and exercise his/her rights of access, rectification, cancellation and opposition at the following address of RESA: c/ Roger de Llúria nº 118 1º, (08037) Barcelona, or if preferred, at the following electronic mail addresses: resa@resa.es, following the necessary legal conditions for this purpose, that is, with irrefutable evidence that the rights are being exercised by the holder of the data.

Likewise, consent by the User for the treatment and cession of his/her personal data will be revocable at any moment without any retroactive effect, in accordance with the stipulations of Organic Law 15/1999, of 13 December, on personal data protection.

3. TERMS AND CONDITIONS OF USE OF THE WEBSITE.

The function of the present Website is that of providing the user accessing the Website with the different services exposed on this page in the information therein contained.

The objective of the present document is for RESA to establish the conditions that regulate the access and general use of this Website for all users, so that its access and use will necessarily entail submitting to and accepting the present General Conditions of use, as well as, in the event of an accommodation booking service being contracting, the General Conditions that characterise the contracting of this service (hereinafter, General Clauses).

3.1. Access to the Website.

The User will have to be of legal age in accordance with Spanish legislation, and have the legal capacity needed or hiring the services offered in the present Website on his/her own accord. In the event of a minor hiring these services, the minor’s parents or tutors will be required to give their authorisation for him/her to be able to hire the service.

Access to this Website is open and free of charge. It will be understood that the access and/or mere use of the Website confers the status of User onto the Customer/Resident (to be hereinafter referred to as the User), which entails an adhesion on his/her part to the present Policy and to the Legal Warning (http://www.resa.es/esl/condiciones_y_seguridad/aviso_legal_y_condiciones_generales). RESA consequently recommends the user to closely read the terms and conditions of use included by the owner of this website every time he/she accesses it.

Likewise, the accommodation booking service in residence halls and other services managed by RESA via the Website are regulated are ruled by the conditions of use the Privacy Policy is composed of and completed by.

3.2. The use of the Website.

Each one of the sections of this Website is ruled by a series of criteria that are expressly established in the page, or otherwise, in the present conditions of use of this Website.

Over and above the stipulations of the legal Warning and of the accessible privacy Policies that may be applicable in each moment, the use of certain cervices or applications addressed to RESA are dependent on having previously filled in the corresponding User register (Place booking form).

RESA hereby informs that in order to access certain contents offered by the present Website, such as the formalisation of an accommodation booking, the User will have to supply certain personal data when filling in any booking form, which extends to hiring any of the services offered in the present Website. These data will have to be accurate, authentic and up-to-date. RESA will give these data the automated treatment corresponding to its nature or purpose, and under the conditions and terms indicated in the present Privacy and Safety section.

The  User pledges to make diligent, correct and licit use of the Website and, more particularly, pledges to: abstain from using the contents and information on RESA obtained from our Website for ends or purposes contrary to Law, to morality and to generally accepted good conduct, as well as to public order; to abstain from reproducing or copying, distributing, transforming or modifying the contents, or permitting their public access via any modality of public communication, unless authorised to do so by the holder of the corresponding rights or unless the practice in question is legally permitted.

3.3. Data collection.

User of the RESAA website www.resa.es are hereby informed that this site obtains the data of its customers and users via the booking form, the filling in of which is compulsory for the purposes of hiring the services offered by RESA in this page. Thus, the data at the disposal of RESA are those data provided at the time the booking is formalised and the contracting is carried out by the customers/Users.

RESA hereby informs that in order to access certain contents offered by the present Website, such as the formalisation of an accommodation booking, the User will have to supply certain personal data when filling in any booking form, which extends to hiring any of the services offered in the present Website. These data will have to be accurate, authentic and up-to-date. RESA will give these data the automated treatment corresponding to its nature or purpose, and under the conditions and terms indicated in the present Privacy and Safety section.

RESA may store and keep the data supplied in order to maintain the contractual relationship with the client/User.

The purposes of keeping personal data are indicated on each one of the pages where the booking form (of data registration) appears. In relation to the personal data obtained from the users registered, these will be sued for the purposes of adapting the products and services requested by the User to the preferences indicated in the form. On a general basis, the personal data supplied will be used to attend to your request for information and place booking application, as well as, subsequently, for the contracting with the Customer/User.

Consent for the conveyance of personal data by the Customer/User will be revocable at any time although this will not have retroactive effects.

4. SAFETY OF THE INFORMATION OBTAINED.

RESA pledges to treat the data confidentially and with the exclusive purpose of managing and formalising the accommodation booking requested by the User and putting into effect the corresponding contracting of the booking; including the commercial promotion of the services it offers, in the understanding that the formalisation and acceptance of the booking form, as well as of the General Conditions of the contracting (See Legal warning) entail the consent to carry out this treatment.

The hiring of the services offered by RESA on this page is carried out within a safe environment via the implementation of the data encrypting system SSL (Secure Sockets Layers), which guarantees the protection of communications via Internet with this page. The Customer/User may check that he/she is within a safe environment by observing the closed padlock at the bottom of the screen.

The User pledges to make licit and adequate use of this Website as well as of the services offered by RESA, in accordance with the present Legal Warning, and likewise pledges not to carry out activities contrary to law, morality and public order, and, generally speaking, to make good use of the present conditions.

In the event of any activity contrary to law being carried out, RESA reserves the right to cancel the bookings of any User or to deny access to the Website with no prior warning, and to exercise what legal actions are deemed convenient.

RESA likewise guarantees that the server where the personal data are stored and dealt with have technical and organisational safety measures that are necessary for preventing the changes to, loss of and/or unauthorised access to the aforementioned personal data.

5. LIMITATION OF THE LIABILITY.

The present Website has been created in good faith by RESA with information from external and internal sources, despite which RESA cannot guarantee the exhaustiveness and accuracy of all the information it contains nor, in particular, a continuous access, availability and continuity of the functioning of this Website. Furthermore, RESA accepts no responsibility and offers no guarantee for access to the Website if the customer or user, intent on carrying out a specific activity, fails to observe the recommendations given for each particular case.

RESA accepts no responsibility for any damage caused in the event of there being interruptions of the service, delays, errors, malfunctionings of this service and, in general, other inconveniences whose causes lie outside the control of RESA and/or are due to force majeure causes; independently of the stipulations of article 1105 of the Civil Code, the concept of force majeure will be understood to encompass failures on the part of third parties, of operators, or of service companies, Government acts, a lack of access to the networks of third parties, actions or omissions by Public Authorities, problems resulting from natural phenomena, blackouts, …etc. and attacks by hackers or third parties that are specialised in the safety nor integrity of the computer system.

In any case, and independently of its case and inasmuch as this is permitted by the legislation in force, RESA will accept no responsibility for direct or indirect damage, technical problems or failings of the computer equipments taking place during connection to the Internet, as well as damages that may be caused by third parties, general damage and/or financial loss.

Internet users who want to enter links from their own pages to the Website will be compelled to observe the conditions given below, an ignorance of which does not constitute a release from the liabilities deriving from Law.

The link may only connect to the home page of the Website without reproducing it in any manner (inline links, copy of the texts, graphics, logos, trademark, etc.).

In accordance with the applicable legislation in force at every moment, it is under any event forbidden to establish frames of any type that may envelop the Website or permit the screening of its Contents via other Internet addresses than those of the Website and, in any case, when they are jointly screened with contents other than those of the Website in such a way as to: (I) actually or potentially result in error, confusion or deceit among users as to the true origin of the service or Contents; (II) constitute an act of unfair comparison or imitation; (III) exploit the reputation of the national brand owned by RESA and the prestige of this company; or (IV) incur in any other form of activity forbidden by the legislation in force.

The page bearing the link may not incur in any type of false, inaccurate or incorrect statement on RESA, its partners, employees or customers, or on the quality of the services it offers.

In no event will the page bearing the link state that RESA has given its consent to the use of the link or that it otherwise sponsors, collaborates with, verifies or supervises the services of the sender.

The use of any denominative, graphic or mixed brand or of another characteristic sign of RESA within the sender’s web page is forbidden except for those cases permitted by Law or expressly authorised by RESA or by the SIRESA’S as long as in such cases a direct link to the Website is permitted in the manner established in this section.

The page with the link must faithfully observe the law and may under no condition contain or link to elements, whether belonging to this page or to those of third parties that: (I) are illicit, harmful or contrary to morality or good conduct (pornography, violence, racism, etc.); (II) actually or potentially create the false impression that RESA subscribes, endorses, adheres to or otherwise supports the ideas, statements or expressions, whether illicit or otherwise, made by the sender; (III) are inappropriate for or not pertinent to the activity of RESA by virtue of the location, contents or theme of the sender’s Website.

Likewise, RESA accepts no responsibility for the quality of the users’ connection, of the speed, or the functioning of the access to our site. Furthermore, RESA cannot guarantee the absence of viruses or of other elements outside this company’s control that may result in alterations to the users’ computer equipment, files or computer systems.

RESA will be entitled to temporarily suspend the present Website without prior warning for technical, safety or control reasons, due to failings in electric supply or for any other causes, in order to carry out maintenance, improvement or repair activities, always for the benefit of the User, as well as to carry out changes in the information, services, products and other elements of this Website, without the User being entitled to demand any liability from RESA.

Likewise, and in order to improve the service and establish an optimal level of quality, the User/Customer will be able to suggest such modifications, make such suggestions and/or add such observations as he/she deems useful by contacting RESA (which is in charge of the page) at the following electronic mail address: resa@resa.es.

5.1. LINKS TO OTHER WEB SITES:
 
In order to anticipate your needs, RESA provides links to other web sites for your convenience, interests and information. RESA is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while RESA will protect your information on  RESA owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by other Companies, third party owners or Universities that collaborate with RESA or web sites not controlled or authorized by RESA. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites.

6. USE OF COOKIES.

RESA will be able to use cookies during the offering of the service of the Website. Cookies are automatic procedures for collecting information on the preferences determined by a by a user during his/her visit to a specific website. This information is recorded in small files that are imperceptibly kept in the computer equipments of the corresponding user. Every time the user accesses the website in question once again, these files will be automatically activated so that the website is configured with the preferences indicated in previous visits. Cookies ultimately amount to physical personal information files stored in the user’s terminal and unequivocally associated with this very same terminal. They do not contain any personal data or information related to the user’s economy or health. Cookies cannot read the cookie files created by other providers.

The User may configure his/her navigating programme in such a manner as to prevent the creation of cookie files or to notice the moment in which this happens. The Website is accessible without any need for the options connected to the cookie files being activated, even if it they can prevent the correct functioning of safety mechanisms for exclusive services or certain services requiring greater safety. As a general rule, the purpose of the cookie files of the Website is that of making navigation easier for the User.

7. CHANGES TO THE PRIVACY POLICY.

In the event of RESA modifying the present Privacy Policy, the company will publish a notification to that effect in the Website so that the Users may be duly informed of any change to the type of data they  gather and/or the purposes of the treatment and/or the cession to third parties. In no event will any of the modifications to the present privacy Policy in themselves affect the choice the users have made in relation to the manner in which RESA may use their Personal Data. If at any moment RESA should decide to use the Personal data in a different manner to that established at the time they were gathered, this will be notified to the Users by electronic mail, so as to request their consent.

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