faq

 1. Can I choose a room?
  2. Does the residence hall provide us with the sheets and towels?
  3. Is there a telephone, TV and DTTV in the room?
  4. May I take a television and Hi-Fi to the room  ?
  5. Do the rooms have a microwave oven?
  6. May I take the RESA furniture I do not intend to use out of the room?
  7. Is there a Wi-Fi connection?
  8. Is there a printer in the computer room?   
  9. Is there a canteen in the residence hall?
  10. Is there any room cleaning service?
  11. Is there a waste collection service?
  12. Does the residence hall close during the holiday periods?
  13. On which dates and at what times may one enter the residence hall once I’ve been admitted?
  14. May I stay at the residence hall during the Christmas and Easter holidays? And during the summer holidays?
  15. Is the area of the residence hall safe?
  16. May a friend come over to the residence hall to study or eat?And may relatives or friends stay overnight in my room?
  17. Does the residence hall have any place where I may leave things during the summer holidays?
  18. Are there any timetables for entering and leaving? Does the residence hall close at any time?
  19. Do I have to deliver the key every time I leave the residence hall or at weekends?
  20. Are there university canteens near the residence hall?
  21. Is the residence hall well connected with the bus station and the train station?
 22. Are there any sports centres nearby?
  23. Are there any supermarkets near the residence hall?
  24. Where must I go if I need health care?
  25. Where is the nearest library?
  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am?   
  27. Does the monthly fee include everything?
  28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned?
  29. May I register at the residence hall if I’m not going to study at the University of the Basque Country?   
  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified?
  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application?
  32. What if I should leave the residence hall mid-year and I do not stay for the full 10 months?
  33. How will I know that I have been admitted?
  34. How does the selection process work?
  35. How are the monthly fees paid?
 36. Is the residence hall well located?
 37. How can I get to the different universities?
  38.

For daily stays :
 39. Do I have to include my credit card data in the booking?

  1. Can I choose a room? You may indicate your preferences, but we choose them ourselves according to the list of place selections and the preferences marked in the application file. Existing residents will be given priority over new ones.

  2. Does the residence hall provide us with the sheets and towels? If you intend to do a full-year or intermediate stay, the residence hall does not provide them and you will have to bring your own, but if you prefer, you can hire this extra service when applying for the place, as is indicated on the advance registration application form.
 For daily stays (days and/or weeks), the cleaning and delivery of sheets and towels  are included in the price.

  3.  Is there a telephone, TV and DTTV in the room? All the rooms have their own telephone connected to the building switchboard, allowing direct access to the telephone network. All incoming calls and calls between rooms within the building are free of charge. In order to make calls to the outside of the building, the resident will have to have gone to the administration office and deposited what amount he found convenient in his/her personal account (at a minimum of 5€). The room has a TV antenna connection; there is no DTTV at present.

  4. May I take a television and Hi-Fi to the room? Yes, you can have a radio, T.V. or audiovisual equipments of your own (one single appliance of each type per person), but they may only be listened to wearing earphones or at a volume your roommate or neighbouring resident may not hear.

  5. Do the rooms have a microwave oven? Yes, all the rooms have a microwave oven.

6. May I take the RESA furniture I do not intend to use out of the room? No.

7. Is there a Wi-Fi connection?No, we have a broadband connection at the residence hall. You can have Internet access in your room.

8. Is there a printer in the computer room? No, but whenever you need to print some project, you may do so at reception.

9.Is there a canteen in the residence hall? Since all rooms are equipped with their own kitchen, we do not have a canteen service

10. Is there any room cleaning service? For year and intermediate stays, the cleaning of the rooms is an optional service that is not included in the monthly fee and which you may hire separately.

  11. Is there a waste collection service? No, residents must take the waste to the containers near the residence hall.

  12. Does the residence hall close during the holiday periods? No, it will be open all year long.

  13. On which dates and at what times may one enter the residence hall once I’ve been admitted? You must ring us with one week’s notice prior to your arrival. Admission may take place between Monday and Friday during working hours, from 9 am to 7 pm.
 Is this possible at weekends? No, only from Mondays to Friday.

  14. May I stay at the residence hall during the Christmas and Easter holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period, including holidays.  
 And during the summer holidays? Yes, as long as you inform the management with due notice.

  15. Is the area of the residence hall safe?
 The residence hall is located within an area that has changed and evolved a great deal. It is not a suburban area, but it is multicultural and multiracial, with a great many musical activities, colourful stores and designer restaurants. The quarter has undergone a thorough rehabilitation, both from a sociological and a town-planning point of view.
 There is much police invigilation and we have a security guard at the residence hall every day of the year.

  16. May a friend come over to the residence hall to study or eat? Yes, but the resident will be entirely responsible for the visitor.
 And may relatives or friends stay overnight in my room? Yes, upon notice given to the management and if they pay the fees for overnight stays.

  17. Does the residence hall have any place where I may leave things during the summer holidays? No, upon the termination of the contract, you will have to take away all your things from the room.

  18. Are there any timetables for entering and leaving? Does the residence hall close at any time? No, residents have their own access key to the residence hall and the room. There are no time limits for entering or leaving

  19. Do I have to deliver the key every time I leave the residence hall or at weekends? No, that will not be necessary. You will have the key from the very first day you enter until the day you leave the residence hall, but you may also leave it at reception if you want.

  20. Are there university canteens near the residence hall? No, but the residence hall has a space with a vending machine service and the rooms have all types of kitchenware, a kitchen, a fridge and a microwave oven at the user’s disposal.
 There is a supermarket near the residence halls, as web as several cafés where to do the shopping or have a good coffee, infusions, juice, pastries, hors d’oeuvre, etc. for breakfast

  21. Is the residence hall well connected with the bus station and the train station? Yes, there is a RENFE train stop some 300 metres from the residence hall that will take you to the “Termibús” bus station; it’s the third stop. The RENFE train station is five minutes away on foot. There you will also find the Abando underground station and the Tramway.

  22. Are there any sports centres nearby? Yes. There is the “Fitness First” gym and a municipal sports centre in the old quarter: “Atxuri”. “Rekalde” is also nearby.

  23. Are there any supermarkets near the residence hall? Yes, 3 minutes away on foot, in the plaza Zabalburu you will find the “Carrefour” hypermarket.

  24. Where must I go if I need health care? To the “La Merced” health care centre during the day. At night or early in the morning, there are continuous service places, about which we shall inform you at the residence hall.

  25. Where is the nearest library? The municipal library of the Casco Viejo is in Bidebarrieta Street and the Library of the Diputación Foral de Bizkaia (Provincial Council of Biscay) is at Diputación, 7.

  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am? When you arrive at the residence hall, we’ll tell you about the nearby banks where you can open a current account.

  27.Does the monthly fee include everything? No, it only includes accommodation, computer connection with Internet access, telephone line (incoming calls and internal calls) and VAT. It does not include water and electricity consumption or the hiring of optional services (cleaning of the room and delivery of sheets and towels), along with the telephone calls, which will be paid for separately.

  28. Once I leave the residence hall, how long will it take for the bond to be returned? The guarantee diposit will be returned two months after the resident has left the room, starting on the signing of the end of stay inventory.

  29. May I register at the residence hall if I’m not going to study at the University of the Basque Country? Yes, but priority will be given to students of the University of the Basque Country.

  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified? Place confirmation will be obtained once the list of admissions has been published on this website.

  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application? No, the registration payment will only be returned in the events especified at the registration conditions.

  32. What if I should leave the residence hall mid-year and I do not stay for the full 10 months? This will be penalised with the loss of the guarantee deposit.

  33. How will I know that I have been admitted? A list of those persons admitted and not admitted will be published in the website of RESA. If you are admitted, you will receive the letter of acceptance after the 20 July, along with the access codes to the users zone of the RESA website, for you to accept the accommodation contract online. In order to definitively formalise your booking, it is essential that you accept the contract online and send the documentation requested in the acceptance letter before the end of August.

  34. How does the selection process work? The admission of the students will be made considering the date of the payment of the registration fee and the type of stay (full year or intermediate). Full year students and students registered at the University of the Basque Country will have preference.

  35. How are the monthly fees paid? Monthly fees will be paid between the 1st and 5th of each month by bank debit from the account specified in the advance registration form.

  36. Is the residence hall well located?
 Yes, it is very near the centre, five minutes from the Abando underground station and one stop from away from the tramway with which you will be able to move around Bilbao and its surroundings with absolute ease.
 The old quarter or Las 7 calles are a five-minute walk away.

  37. How can I get to the different universities?
 To get to the UPV. The notice board of the residence hall includes the different hours and departures of the “BIZKAIBUS” buses, which will take you to the University of the Basque Country. These are to be caught at the plaza Zabálburu stop (they go there directly and take about 20 minutes), which is about 150 metres from the residence hall.
 To the University of Deusto . On foot from the residence hall, it will take you about 20-30 minutes.
 You may take the tramway (5 minutes from the residence hall on foot), which will leave you at the door of the university from the Plaza de Abando.
 To the university of Sarriko . The quickest and easiest way is by taking the underground train at the Plaza de Abando, which is a few minutes on foot from the residence hall.

For daily stays :

  38. Do I have to include my credit card data in the booking? Yes, this is essential for the purposes of guaranteeing the booking and for covering possible penalties (annulments made with a term of less than 48 hours before the day of entering and damages to the facilities and goods of the residence hall).