faq

 1. Can I choose a room?
  2. Does the residence hall provide us with the sheets and towels?
  3. Is there a telephone, TV and DTTV in the room?
  4. May I take a television and Hi-Fi to the room?   
  5. Do the rooms have a microwave oven  ?
  6. May I take the RESA furniture I do not intend to use out of the room?
  7. Is there a Wi-Fi connection?
  8. Is there a printer in the computer room?   
  9. Is there a lift?
  10. Is there any room cleaning service?   
  11. Is there a waste collection service?
  12. Does the residence hall close during the holiday periods?
  13. On which dates and at what times may one enter the residence hall once I’ve been admitted?
  14. May I stay at the residence hall during the Christmas and Easter holidays? And during the summer holidays?
  15. How are the monthly fees paid?
  16. May a friend come over to the residence hall to study or eat?And may relatives or friends stay overnight in my room?
 17. Does the residence hall have any place where I may leave things during the summer holidays?
  18. Are there any timetables for entering and leaving? Does the residence hall close at any time?
  19. Do I have to deliver the key every time I leave the residence hall or at weekends?
  20. Are there university canteens near the residence hall?
  21. Is the residence hall well connected with the bus station and the train station?   
  22. Are there any sports centres nearby?
  23. Are there any supermarkets near the residence hall?
  24. Where must I go if I need health care?
  25. Where is the nearest library?
  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am?   
  27. Does the monthly fee include everything?
  28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned?
  29. May I register at the residence hall if I’m not going to study at the University of Salamanca?   
  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified?
  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application?
  32. What if I should leave the residence hall mid-year and I do not stay for the full 9 months?
  33. How will I know that I have been admitted?
  34. How does the selection process work?  
  35. How are the monthly fees paid?
 

For daily stays :
  37. Do we have to include our credit card data in the booking?

  1. Can I choose a room? You may indicate your preferences and choose the type of room, but we choose them ourselves according to the list of place selections and the preferences marked in the application file. Existing residents will be given priority over new ones.

  2. Does the residence hall provide us with the sheets and towels? If you intend to do a full-year or intermediate stay, the residence hall does not provide them and you will have to bring your own, but if you prefer, you can hire this extra service when applying for the place, as is indicated on the advance registration application form.
 For daily stays (days and/or weeks), the cleaning and delivery of sheets and towels are included in the price.

  3. Is there a telephone, TV and DTTV in the room? All the rooms have their own telephone connected to the building switchboard, allowing direct access to the telephone network. All incoming calls and calls between rooms within the building are free of charge. In order to make calls to the outside of the building, the resident will have to have gone to the administration office and deposited what amount he/she has deemed convenient in his/her personal account (the minimum being 5€).
 The room has a TV antenna connection but it has not tv. There is no DTTV at present.

  4. May I take a television and Hi-Fi to the room?  Yes, you may bring your own radio, TV or audiovisual equipments into the room (one single appliance of each type per person), but they may only be listened to while wearing earphones or at a volume one’s roommate or neighbouring resident may not hear.

  5. Do the rooms have a microwave oven? Yes, in the single rooms with a shared kitchen there is as well as the double rooms, but there is no microwave oven in the single rooms that have their own kitchen.  

6. May I take the RESA furniture I do not intend to use out of the room? Since there is furniture, dishes, cloths, etc. that sometimes aren´t used, you can deliver them to the reception of the residence for storage provided they have room in storage.

7. Is there a Wi-Fi connection? No, we have a broadband connection at the residence hall. You can have Internet access in your room.

8. Is there a printer in the computer room? Yes, we put 2 cartridge once a month. The resident must bring his/her own paper.

9. Is there a canteen in the residence hall? Since all the rooms are equipped with their own kitchen, we do not have a canteen service.

10. Is there any room cleaning service? For year and intermediate stays, the cleaning of the rooms is an optional service that is not included in the monthly fee and which you may hire separately.
 However, if you are staying at the residence hall for a few days, the cleaning and replacement of towels and sheets will be included in the price.

  11. Is there a waste collection service? No, each resident must take out his/her own waste to the containers outside the residence hall.

  12. Does the residence hall close during the holiday periods? No, it will remain open all year long.

  13. On which dates and at what times may one enter the residence hall once I’ve been admitted? Any time starting the day in which the contract period begins, giving due notice to management by telephone or e-mail. If you aren´t able to communicate through those means you need to let them know by whichever way is available to you. If you desire to enter days in advance you should communicate that as well so they can accommodate, provided the availability of the room.

Is this possible at weekends? Yes, following the same conditions as the previous question.

  14. May I stay at the residence hall during the Christmas and Easter holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period.
 And during the summer holidays? As long as you give prior notice at reception and the room is available.

  15. How are the monthly fees paid? By direct debit payment between the 1 and 5 of each month.

  16. May a friend come over to the residence hall to study or eat? Yes, following the conditions stated in the contract and the norms of the residence. The visit should be registered with the reception upon their arrival and exit.
 And may relatives or friends stay overnight in my room?Yes, following the conditions stated in the contract and the norms of the residence. The visit should be registered with the reception upon their arrival and exit.

  17. Does the residence hall have any place where I may leave things during the summer holidays? We have storerooms where you may leave your belongings, but depend on the availability.

  18. Are there any timetables for entering and leaving? No, every resident will have a key to his/her room, which also opens the entrance door of the residence hall, which means that he may enter or leave at any time.
 Does the residence hall close at any time?No, it will remain open all year long.

  19. Do I have to deliver the key every time I leave the residence hall or at weekends? No, you may take it with you, but you may also leave it at reception if you want.

  20. Are there university canteens near the residence hall? Yes, there usually exits a canteen about 100 yards from the residence. Besides, there are plenty of snack bars and cafeterias on and around the campus that offer food services for students.

  21. Is the residence hall well connected with the bus station and the train station? Yes, the bus station is found within 100 yards of the residence and the train has a bus which is caught on campus (2 stops, one right in front of the residence) and takes you directly to the RENFE station and vice versa.

  22. Are there any sports centres nearby? Yes, next to the residence there is a covered sports center in affiliation with the campus. Also, situated 100 yards from the residence, the School of Oviedo has arranged sports zones for all the university community (non exclusive to the residence).

  23. Are there any supermarkets near the residence hall? Yes, within a 300 yard radius around the campus are three supermarkets along with multiple other stores of all types for students.

  24. Where must I go if I need health care?? If it’s an emergency there’s a hospital 200 yards from the residence. If you need to consult a doctor there’s a health center on campus based on the students location: San Bernardo health center, in C/ Arapiles, 5- minute from the residence hall.

  25. Where is the nearest library? The USAL library is right in front of the residence. You just need to go past the parking garage and cross the street.

  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am? When you arrive at the residence hall, we’ll tell you about the nearby banks where you can open a current account.

  27.Does the monthly fee include everything? The monthly fee includes the monthly rent (accommodation), the fixed telephone quota, the computer connection with Internet access (with the limitations of the provider company and the rules of use), the TV antenna, the satellite receiver and the use of the common areas and VAT. It does not include water and electricity consumption or the hiring of optional services (cleaning of the room and delivery of sheets and towels), along with the telephone calls, which will be paid for separately.

  28. Once I leave the residence hall, how long will it take for the guarantee deposit tobe returned? The guarantee deposit will be returned two months after the period of stay at the residence hall has finished.

  29. May I register at the residence hall if I’m not going to study at the University of Salamanca? Students of the University of Salamanca will be given priority over other students, but students from other universities or centres may also register, as long as there are vacancies.

  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified? Place confirmation will be obtained once the list of admissions has been published  at this website www.resa.es and at the university website www.usal.es

  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application? No, the payment is only returned if the residence cannot assign the place requested for lack of availability or are not able to offer the type of residence requested before the start of the contract.

  32. What if I should leave the residence hall mid-year and I do not stay for the 9 months (full academic year)? This will be penalised with the loss of the guarantee deposit

  33. How will I know that I have been admitted? A list of those persons admitted and not admitted will be published in the website of RESA and in the web site of University of Salamanca. If you are admitted, you must fill in the advance registration application form and pay the payment on account. During the first days of August, you will receive the letter of acceptance, along with the access codes to the users zone of the RESA website, for you to accept the accommodation contract online. In order to definitively formalise your booking, it is essential that you accept the contract online and send the documentation requested in the acceptance letter before the end of August.

  34. How does the selection process work? The priorities are: belonging to the University of Salamanca, the average mark appearing on the PAU (University Access Test) card, the date of the registration deposit in the residence hall account and the type of stay (full academic year or intermediate).

For daily stays:

  35.Do we have to include our credit card data in the booking? Yes, this is essential for the purposes of guaranteeing the booking and for covering possible penalties (annulments made with a term of less than 24 hours before the day of entering and damages to the facilities and goods of the residence hall).