faq

 1. Can I choose a room?
  2. Does the residence hall provide us with the sheets and towels  ?
  3. Is there a telephone, TV and DTTV in the room?
  4. May I take a television and Hi-Fi to the room?   
  5. Do the rooms have a microwave oven?
  6. May I take the RESA furniture I do not intend to use out of the room?
  7. Is there a Wi-Fi connection?
  8. Is there a printer in the computer room?   
  9. Is there a canteen in the residence hall?
  10. Is there any room cleaning service?
  11. Is there a waste collection service?
  12. Does the residence hall close during the holiday periods?
  13. On which dates and at what times may one enter the residence hall once I’ve been admitted?
  14. May I stay at the residence hall during the Christmas and Easter holidays? And during the summer holidays?
  15.  How are the monthly fees paid? 
  16. May a friend come over to the residence hall to study or eat?And may relatives or friends stay overnight in my room?
  17. Does the residence hall have any place where I may leave things during the summer holidays?
  18. Are there any timetables for entering and leaving? Does the residence hall close at any time?
  19. Do I have to deliver the key every time I leave the residence hall or at weekends?
  20. Are there university canteens near the residence hall?
  21. Is the residence hall well connected with the bus station and the train station?
  22. Are there any sports centres nearby?
  23. Are there any supermarkets near the residence hall?
  24. Where must I go if I need health care?
  25. Where is the nearest library?
  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am?   
  27. Does the monthly fee include everything?  
  28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned?
  29. May I register at the residence hall if I’m not going to study at the Autonomous   University?   
  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified?
  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application?
  32. What if I should leave the residence hall mid-year and I do not stay for the full 10 months?
  33. How will I know that I have been admitted?
  34. How does the selection process work?  
  35. Do we have to include our credit card data in the booking?
  

  1. Can I choose a room? You can specify your preferences and choose the type of room, but we choose them ourselves according to the list of place selections and the preferences marked in the application file.

  2. Does the residence hall provide us with the sheets and towels? If you intend to do a full-year or intermediate stay, the residence hall does not provide them and you will have to bring your own, but if you prefer, you can hire this extra service when applying for the place, as is indicated on the advance registration application form.
 For daily stays (days and/or weeks), the cleaning and delivery of sheets and towels are included in the price.

  3.  Is there a telephone, TV and DTTV in the room? All the rooms have their own telephone connected to the building switchboard, allowing direct access to the telephone network. All incoming calls and calls between rooms within the building are free of charge. In order to make calls to the outside of the building, the resident will have to have gone to the administration office and deposited what amount he found convenient in his/her personal account (at a minimum of 5€).
 The room has a TV antenna connection. Only in double space rooms is there a TV set. There is a DTTV connection, every resident will have to possess the right device to receive the signal.

  4. May I take a television and Hi-Fi to the room?  Yes, you may bring your own radio, TV or audiovisual equipments into the room (one single appliance of each type per person), but they may only be listened to while wearing earphones or at a volume one’s roommate or neighbouring resident may not hear.

  5. Do the rooms have a microwave oven? Yes.

6. May I take the RESA furniture I do not intend to use out of the room? No.

7. Is there a Wi-Fi connection? No, we have a broadband connection at the residence hall. You can have Internet access in your room.

8. Is there a printer in the computer room? Yes, there is a printer for academic purposes

9. Is there a canteen in the residence hall? The extension of the Erasmo Residence Hall will include a café-canteen. But if you prefer to eat out of the residence hall, there are canteens and cafés in each one of the campus departments and in building B of university services.

10. Is there any room cleaning service? For year and intermediate stays, the cleaning of the rooms is an optional service that is not included in the monthly fee and which you may hire separately.
 However, if you are staying at the residence hall for a few days, the cleaning and replacement of towels and sheets will be included in the price.

  11. Is there a waste collection service? No, each resident must take out his/her own waste to the containers outside the residence hall.

  12. Does the residence hall close during the holiday periods? No, it will remain open all year long.

  13. On which dates and at what times may one enter the residence hall once I’ve been admitted?Any time starting the day in which the contract period begins, giving due notice to management by telephone or e-mail.
 Is this possible at weekends?
 You may enter at the weekend as long as you have announced your arrival with 7 days’ notice.

  14. May I stay at the residence hall during the Christmas and Easter holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period.
 And during the summer holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period.

  15. How does the selection process work? The priorities are belonging to the above-mentioned universities, the date of payment of the registration and the type of stay (full academic year or intermediate).

  16. May a friend come over to the residence hall to study or eat? Residents may be visited by relatives, fellow students or friends from outside the residence hall, as long as they assume responsibility for their behaviour. The visitors will have to identify themselves before the residence hall personnel, register and ask for the person they want to see, after which the resident will have to appear at the administration office to accompany the visitor.
 Visitors must in no event remain within the residence hall after midnight. Should no notice of the visitor leaving be given prior to that hour, it will be understood that he/she has stayed overnight in the residence hall and the resident will be sanctioned by being expelled.
 And may relatives or friends stay overnight in my room?
 The resident will be entitled to request the Management to provide the installation of an additional bed, inasmuch as this is possible, for an eventual companion, who will have to be of legal age and pay the amount established for the purpose.

  17. Does the residence hall have any place where I may leave things during the summer holidays? No, at the end of the contract period, you will have to remove all your belongings from your room.

  18. Are there any timetables for entering and leaving? Does the residence hall close at any time? The resident is absolutely free to leave and enter the may the residence hall at any time. Decisions to enter to enter or leave for holidays, as well as absences exceeding 72 hours, will have to be reported beforehand to the manager.
 The residence hall does close its doors; each resident may gain access with a key at any time of the day or night.

  19. Do I have to deliver the key every time I leave the residence hall or at weekends? No, you may take it with you, but you may also leave it at reception if you want.

  20. Are there university canteens near the residence hall? There is a canteen in each one of the departments, plus the canteen in building B.

  21. Is the residence hall well connected with the bus station and the train station? The bus station is five minutes from in front of the Rectory. The RENFE train station is 5 minutes from beside Building B.

  22. Are there any sports centres nearby? The campus has a wide sports offer just a few minutes from the Residence Hall.

  23. Are there any supermarkets near the residence hall? The nearest supermarkets are 10 minutes away in train. The expansion of Erasmo will include a small store.

  24. Where must I go if I need health care? In the campus, you will find the Doctor of the Student Insurance Scheme (building B). The health care centre the residence hall belongs to is in Fuencarral.

  25. Where is the nearest library? The library of humanities is five minutes away.

  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am? When you arrive at the residence hall, we’ll tell you about the nearby banks where you can open a current account.

  27.Does the monthly fee include everything? The monthly fee includes the monthly rent (accommodation), the fixed telephone quota, the computer connection with Internet access, the TV antenna, the satellite receiver and the use of the common areas. Water and electricity consumptions are not included, as neither are telephone calls made to the outside of the building, which shall be paid for separately.

  28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned? The guarantee deposit will be returned two months after the period of stay at the residence hall has finished.

  29. May I register at the residence hall if I’m not going to study at the Autonomous   University ?   Students of the Autonomous University will be given priority over other students, but students from other universities or centres may also register, as long as there are vacancies once all the applicants of the UAM have been admitted.

  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified? Place confirmation will be obtained once the list of admissions has been published early in August at the website www.resa.es

  31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application? No, the registration payment will only be returned in the events especified at the registration conditions.

  32. What if I should leave the residence hall mid-year and I do not stay for the full 10 months (full academic year)? This will be penalised with the loss of the guarantee deposit.

  33. How will I know that I have been admitted? A list of those persons admitted and not admitted will be published in the website of RESA. If you are admitted, you will receive the letter of acceptance during the first days of August, along with the access codes to the users zone of the RESA website, for you to accept the accommodation contract online. In order to definitively formalise your booking, it is essential that you accept the contract online and send the documentation requested in the acceptance letter before the end of August.

  34. Do we have to include our credit card data in the booking? Yes, this is essential for the purposes of guaranteeing the booking and for covering possible penalties (annulments made with a term of less than 24 hours before the day of entering and damages to the facilities and goods of the residence hall).