faq

 1. Can I choose a room?
  2. Does the residence hall provide us with the sheets and towels?
  3. Is there a telephone, TV and DTTV in the apartments?
  4. May I take a television and Hi-Fi to the room?
  5. Do the rooms have a microwave oven?
  6. May I take the RESA furniture I do not intend to use out of the room?
  7. Is there a Wi-Fi connection?
  8. Is there a printer in the computer room?
  9. Is there a canteen in the residence hall?
  10. Is there any room cleaning service?
  11. Is there a waste collection service?
  12. Does the residence hall close during the holiday periods?
  13. On which dates and at what times may one enter the residence hall once I’ve been admitted?
  14. May I stay at the residence hall during the Christmas and Easter holidays? And during the summer holidays?
  15. How are the monthly fees paid? 
  16. May a friend come over to the residence hall to study or eat?And may relatives or friends stay overnight in my room?
  17. Does the residence hall have any place where I may leave things during the summer holidays?
  18. Are there any timetables for entering and leaving? Does the residence hall close at any time?
  19. Do I have to deliver the key every time I leave the residence hall or at weekends?
  20. Are there university canteens near the residence hall?
  21. Is the residence hall well connected with the bus station and the train station?
  22. Are there any sports centres nearby?
  23. Are there any supermarkets near the residence hall?
  24. Where must I go if I need health care?
  25. Where is the nearest library?
  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am?
  27. Does the monthly fee include everything?
  28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned?
  29. May I register at the residence hall if I’m not going to study at the University of Seville?
  30. Can you guarantee that I will have a place at the residence hall if I fill in the advance resgistration form and I follow the instruccions of the offer of the University of Seville?
  31. If I have made the advance registration application and have been admitted, will I be returned the guarentee deposit payment if I cancel the application?
  32. What if I should leave the residence hall mid-year and I do not stay for the full 9,5 months?
  33. How will I know that I have been admitted?
  34. How does the selection process work?  
  35. Do we have to include our credit card data in the booking? 

  1. Can I choose a room? You can specify your preferences and choose the type of room, but we choose them ourselves according to the list of place selections and the preferences marked in the application file. Former residents will choose first.

  2. Does the residence hall provide us with the sheets and towels? If you intend to do a full-year or intermediate stay, the residence hall does not provide them and you will have to bring your own, but if you prefer, you can hire this extra service when applying for the place, as is indicated on the advance registration application form. For daily stays (days and/or weeks), the cleaning and delivery of sheets and towels are included in the price.

  3.  Is there a telephone, TV and DTTV in the apartments? All the apartments have a direct telephone; there is an antenna prepared for DTTV. There are no TV sets in the rooms but you can bring your own.

  4. May I take a television and Hi-Fi to the room?  Yes, you may bring your own radio, TV or audiovisual equipments into the room (one single appliance of each type per person), but they may only be listened to while wearing earphones or at a volume one’s roommate or neighbouring resident may not hear.

  5. Do the apartments have a microwave oven? Yes

6. May I take the RESA furniture I do not intend to use out of the room/ apartments? No , residents may not alter the state of the room/apartment or replace the Resa furniture with their own.

7. Is there a Wi-Fi connection? Yes, the residence has Wi-Fi connection.

8. Is there a printer in the computer room? Yes, there is a printer for academic purposes.

9. Is there a canteen in the residence hall? Yes, there is a café where food of the university canteen is served. The opening hour is from Monday to Friday, between 9.30 am to 5 pm.

10. Is there any room cleaning service? During academic year stays, there is a weekly cleaning service included in the price. This is a general cleaning and it does not include the cleaning of the kitchen or the making of the bed.

  11. Is there a waste collection service? No, each resident must take out his/her own waste to the containers outside the residence hall.

  12. Does the residence hall close during the holiday periods? No, it will remain open all year long.

  13. On which dates and at what times may one enter the residence hall once I’ve been admitted? Once the contract has become effective, you may enter between Monday and Friday from 9 am to 1.30 pm and from 4 pm to 6.30 pm. Remember that you will have to give prior notice to the manager.
 Is this possible at weekends? No, only from Mondays to Fridays.

  14. May I stay at the residence hall during the Christmas and Easter holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period.
 And during the summer holidays? Yes, this will require giving prior notice to the management and extending the duration of the stay.

  15. How are the monthly fees paid? By direct debit payment between the 1 and 5 of each month.

  16. May a friend come over to the residence hall to study or eat? Residents may be visited by relatives, fellow students or friends from outside the residence hall, so long as they assume responsibility for their behaviour. Visits are allowed until 11.30 pm with due advance notice given at reception.
 And may relatives or friends stay overnight in my room? The resident will be entitled to request the Management to provide the installation of an additional bed for an eventual companion, who will have to be of legal age and pay the amount established for the purpose.

  17. Does the residence hall have any place where I may leave things during the summer holidays? No, at the end of the contract period, you will have to take everything from your room/ apartment.

  18. Are there any timetables for entering and leaving? Does the residence hall close at any time? The resident is absolutely free to leave and enter the may the residence hall at any time. Decisions to enter to enter or leave for holidays, as well as absences exceeding 72 hours, will have to be reported beforehand to the manager. The residence hall does close its doors; each resident may gain access with a key at any time of the day or night.

  19. Do I have to deliver the key every time I leave the residence hall or at weekends? No, you may take it with you, but you may also leave it at reception if you want.

  20. Are there university canteens near the residence hall? The residence hall has a café-canteen near the university and university canteen of the Reina Mercedes Campus is very near.

  21. Is the residence hall well connected with the bus station and the train station? The residence hall is very well connected by bus with both the bus and the RENFE train station.

  22. Are there any sports centres nearby? There is a very important sports club in front of the residence hall, and besides, the sports tracks of the university are not far.

  23. Are there any supermarkets near the residence hall? The residence hall is located in a very important and new residential area, and there are all types of stores there.

  24. Where must I go if I need health care? There is a primary health centre in the neighbourhood and the Virgen del Rocío Hospital is 15 minutes away on foot.

  25. Where is the nearest library? It is very near to Mª Luisa Park.

  26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am? When you arrive at the residence hall, we’ll tell you about the nearby banks where you can open a current account.

  27.Does the monthly fee include everything? No, it only includes accommodation, TV, Internet Wi-Fi connection, weekly cleaning service, telephone line (incoming calls and internal calls) and VAT. It does not include water and electricity consumption or the hiring of optional services (delivery of sheets and towels), along with the telephone calls, which will be paid for separately.

  28. Once I leave the residence hall, how long will it take for the guarentee deposit to be returned? 2 months approximately.

  29. May I register at the residence hall if I’m not going to study at the University of Sevilla? No, only students of the University of Sevilla are admitted.

  30 Can you guarantee that I will have a place at the residence hall if I fill in the advance resgistration form and I follow the instruccions of the offer of the University of Seville? No, the University of Seville offers the places based on the requirements met in the notifications and are therefore the ones who ultimately decide who gets admitted.

  31. If I have made the advance registration application and have been admitted, will I be returned the guarentee deposit payment if I cancel the application? No, the guarantee deposit will only be returned in the events especified at the registration conditions.

  32. What if I should leave the residence hall mid-year and I do not stay for the full 9,5 months? This will be penalised with the loss of the guarantee deposit.

  33. How will I know that I have been admitted? A list of those persons admitted and not admitted will be published in the website of RESA and US. If you are admitted, you have to fill the advance registration online form in this website and pay the guarentee deposit (bond) of 1 monthly payment. Besides, you will receive the letter of acceptance, along with the access codes to the users zone of the RESA website, for you to accept the accommodation contract online. In order to definitively formalise your booking, it is essential that you accept the contract online and send the documentation requested in the acceptance letter before the end of August.

  34. How does the selection process work? The allocation of student places will be done in consideration of the criteria established in the Announcement of Places and Accommodation Offer in the Residence Hall of University of Seville.

  35. Do we have to include our credit card data in the booking? Yes, this is essential for the purposes of guaranteeing the booking and for covering possible penalties (annulments made with a term of less than 24 hours before the day of entering and damages to the facilities and goods of the residence hall).