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faq

For daily stays :
35. Do we have to include our credit card data in the booking?

1. Can I choose a room? You may indicate your preferences, but we choose them ourselves according to the list of place selections and the preferences marked in the application file. Existing residents will be given priority over new ones.

2. Does the residence hall provide us with the sheets and towels? If you intend to do a full-year or intermediate stay, the residence hall does not provide them and you will have to bring your own, but if you prefer, you can hire this extra service when applying for the place, as is indicated on the advance registration application form.
For daily stays (days and/or weeks), the cleaning and delivery of sheets and towels are included in the price.

3. Is there a telephone, TV and DTTV in the room? All the rooms have their own telephone connected to the building switchboard, allowing direct access to the telephone network. All incoming calls and calls between rooms within the building are free of charge. In order to make calls to the outside of the building, the resident will have to have gone to the administration office and deposited what amount he/she has deemed convenient in his/her personal account (the minimum being 5€).
The room has a TV antenna connection with DTTV.

4. May I take a television and Hi-Fi to the room? Yes, you may bring your own radio, TV or audiovisual equipments into the room (one single appliance of each type per person), but they may only be listened to while wearing earphones or at a volume one’s roommate or neighbouring resident may not hear.

5. Do the rooms have a microwave oven? No, but you can bring one if you want.

6. May I take the RESA furniture I do not intend to use out of the room? No

7. Is there a Wi-Fi connection? No, we have a broadband connection at the residence hall. You can have Internet access in your room.

8. Is there a printer in the computer room? Yes, a printer for academic purposes.

9. Is there a canteen in the residence hall? Since all the rooms are equipped with their own kitchen, we do not have a canteen service.

10. Is there any room cleaning service? For year and intermediate stays, the cleaning of the rooms is an optional service that is not included in the monthly fee and which you may hire separately.
However, if you are staying at the residence hall for a few days, the cleaning and replacement of towels and sheets will be included in the price.

11. Is there a waste collection service? No, each resident must take out his/her own waste to the containers outside the residence hall. It is forbidden to leave the waste bags in the corridors and common areas.

12. Does the residence hall close during the holiday periods? No, it will remain open all year long.

13. On which dates and at what times may one enter the residence hall once I’ve been admitted? Those students admitted will be able to enter the residence hall after the date of the beginning of the contract, with prior warning given to the management of the centre.
Is this possible at weekends? Yes, with a scheduled appointment.

14. May I stay at the residence hall during the Christmas and Easter holidays? Since the residence hall does not close at any moment in the year, you will be able to remain there during your whole booking period.
And during the summer holidays? Yes, as long as you inform the management with due notice.

15. How are the monthly fees paid? By direct debit payment between the 1 and 5 of each month.

16. May a friend come over to the residence hall to study or eat? Yes, upon registering at the reception of the residence hall.
And may relatives or friends stay overnight in my room? You must ask for authorisation from the person in charge of the residence hall. They will have to pay the fees for overnight stays.

17. Does the residence hall have any place where I may leave things during the summer holidays? We have storerooms where you may leave your belongings, but only if you renew the place for the following year .

18. Are there any timetables for entering and leaving? Does the residence hall close at any time? No, residents have their own access key to the residence hall and the room. There are no time limits for entering or leaving .

19. Do I have to deliver the key every time I leave the residence hall or at weekends? No, you may take it with you, but you may also leave it at reception if you want.

20. Are there university canteens near the residence hall? The residence hall is in the university campus, which means that there are several canteens nearby.

21. Is the residence hall well connected with the bus station and the train station? Yes, it is well connected by bus.

22. Are there any sports centres nearby? Yes, there are many sports centres near the residence hall.

23. Are there any supermarkets near the residence hall? There are several stores nearby.

24. Where must I go if I need health care? To the Primary care centre (CAP), when you arrive at the residence hall, we’ll tell you about the nearby centre.

25. Where is the nearest library? There are libraries in any department of the campus.

26. I’m a foreigner and have no current account number in Spain. How can I open an account from where I am? When you arrive at the residence hall, we’ll tell you about the nearby banks where you can open a current account.

27.Does the monthly fee include everything? The monthly fee includes the monthly rent (accommodation), the fixed telephone quota, the computer connection with Internet access (with the limitations of the provider company and the rules of use), the TV antenna, the satellite receiver and the use of the common areas and VAT. It does not include water and electricity consumption or the hiring of optional services (cleaning of the room and delivery of sheets and towels), along with the telephone calls, which will be paid for separately.

28. Once I leave the residence hall, how long will it take for the guarantee deposit to be returned? The guarantee deposit will be returned two months after the resident has left the room, starting on the signing of the end of stay inventory.

29. May I register at the residence hall if I’m not going to study at the University of Girona? Yes, but preference will be given to the students of that university.

30. Can you guarantee that I will have a place at the residence hall if I fill in the advance registration form and I pay for the registration within the term specified? Place confirmation will be obtained once the list of admissions has been published at this website.

31. If I have made the advance registration application and have been admitted, will I be returned the registration payment if I cancel the application? No, the registration payment will only be returned in the events especified at the registration conditions.

32. What if I should leave the residence hall mid-year and I do not stay for the full 9,5 months? This will be penalised with the loss of the guarantee deposit.

33. How will I know that I have been admitted? A list of those persons admitted and not admitted will be published in the website of RESA. If you are admitted, you will receive the letter of acceptance after the 3 August. In order to definitively formalise your booking, it is essential that you send the documentation requested in the acceptance letter before the end of August.

34. How does the selection process work? The priorities are: belonging to the above-mentioned universities and the date of payment of the registration.

For daily stays :

36. Do we have to include our credit card data in the booking? Yes, this is essential for the purposes of guaranteeing the booking and for covering possible penalties (annulments made with a term of less than 24 hours before the day of entering and damages to the facilities and goods of the residence hall).